Privacy Notice

Who we are

NEOS Capital Group Ltd is the controller of personal information described in this notice. Our business and registered office is 3rd Floor, 45 Albemarle Street, London W1S 4JL. You can contact us at contact@neoscapitalgroup.com or on +44 (0) 20 3916 5846.

Information we collect

We may collect your name, organisation, role, contact details and the information you provide when you contact us by email or telephone. We may also retain correspondence and related business records. This website does not include a contact form, account, mailing list or investor portal.

How and why we use your information

We may use personal information to:

• respond to enquiries and communicate with business contacts;
• consider and manage prospective or existing business relationships;
• administer our business and maintain appropriate records;
• protect our legal rights and comply with legal or regulatory obligations; and
• maintain the security and proper operation of our systems.

Depending on the circumstances, our lawful basis may be our legitimate interests in operating and protecting our business, taking steps before entering into a contract, performing a contract, or complying with a legal obligation.

Who we share information with

Where necessary, we may share information with professional advisers, technology and communications providers, service providers, counterparties, regulators, public authorities or law-enforcement bodies. We do not sell personal information.

International transfers

Some providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal basis and safeguards for the transfer where required by data protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, reporting and dispute-related requirements. Retention periods vary according to the nature of the information and our relationship with you.

Your rights

Subject to applicable law, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, and receive information in a portable format. Where processing relies on consent, you may withdraw that consent. To exercise a right, contact us using the details above.

Questions and complaints

Please send any question or data protection complaint to contact@neoscapitalgroup.com. We will acknowledge a data protection complaint within 30 days, investigate it without undue delay, keep you informed where appropriate and tell you the outcome. You may also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.